Shipping Policy

What you need to know about shipping:

  • If you order before 16:00 GMT, we will begin processing your order the same day.
  • It takes 1-2 business days (Monday-Friday) to process your order.
  • Your order will be delivered within 8-12 business days (Monday-Friday).
  • All orders within the United Kingdom have free shipping for added convenience.

How To Get Started?
You can return items within 30 days of delivery without providing a reason. After this period, returns are no longer accepted. If you would like to start a return request, please contact us using the email address listed below.

What Happens Next?
Once we have reviewed your request, we will get back to you with the details of the next steps.

What Condition Must The Items Be In?
For your return to be accepted, a few conditions must be met. The items should be in their original condition, meaning unworn, unwashed, and unused. Please make sure all tags are still attached and that the items are returned in their original packaging.

How Do I Send The Parcel?
Please pack the parcel carefully and send it to the warehouse address we will provide after you contact us. Return shipping costs are paid by the customer. We recommend using a delivery service that offers parcel tracking. Until the returned parcel reaches us, it remains the customer’s responsibility.

Can I Exchange My Items?
Yes, absolutely. The key requirement is to contact us within 30 days of delivery. We will then send you the information you need for the next steps.

How Will I Receive My Refund?
Refunds are issued to the original payment method used at checkout. The refund will be processed within 7 days.

Can I cancel my order?
You can cancel your order if it has not yet been shipped. Please notify us as soon as possible at hello@evaforma.com. If the order has already been shipped, you can return it to receive a refund.

What if I received a defective or damaged product?
In rare cases, this may happen. Please take a photo of the issue and contact us immediately at hello@evaforma.com. We will resolve the situation promptly to ensure you are satisfied with your purchase.

Store Name: EvaForma

Address:
23 Lexden Rd
London W3 9NY
United Kingdom

Email: hello@evaforma.com
Phone Number: +447441477249

You can contact us Monday to Friday, 9:00 - 20:00 GMT for prompt assistance.